November 22 @ 8:45 am - 11:00 am| Free
How do you deliver a difficult message to an employee? Maybe they are not delivering what you want? Maybe they don’t do it how you need it done? Or maybe (worst of all!) there is a sensitive personal message that has to be conveyed (Clothes too revealing? Creating team conflict? Body odour? Invading others personal space?). Being able to have the conversation (and have it well) is a critical management skill. But many of us shy away from the communication we know is vital to maintaining productive workplaces and effective teams.
What makes it so difficult? How can you do it better?
In this free ‘Challenging Conversations’ course we will:
– Explore what makes it difficult
– Build tools to give feedback effectively and deliver difficult messages with empathy
– Consider and develop the key skills
– Look at how to manage your own and others’ emotions intelligently
Who is this session for?
Line managers, supervisors, and human resources professionals who have to conduct challenging conversations.
22 November 2017
0845 – 1100 at WeWork, 1 Fore St, London EC2Y 9DT
To book your free place email firstname.lastname@example.org
Can’t make the live session? Why not sign up to our condensed webinar version on 7 November.