Here's some interesting research insight into the perils of abandoning performance ratings.
The thinking tends to be that imposing performance ratings will be counterproductive, reinforce stereotypes, encourage the idea that managers only have to have performance conversations once a year and that the annual performance appraisal system is so time consuming. The obvious answer, abandon it. Hmmm, seems that may not be the answer. Too often, and perhaps not surprisingly, the result is that, instead of encouraging a continuing discussion about performance, no discussion takes place at all or, if it does, the employee does not understand what s/he is being told.
Sadly, the report concludes, most managers are not skilled enough to deliver clear, meaningful messages, without some structure.
Maybe an answer is to keep some structure but also give those managers some training in providing effective feedback - it is, arguably, the most important part of their job after all.
It was the companies who removed ratings and made the review process less formal that ran into trouble. When the process was stripped of all formality, managers just skipped it. Leaving employees in the dark about how they’re doing.
Related Articles
I dream of equal rights
The Rules of Mentoring
What happens in Vegas probably won’t stay in Vegas (or Spain) - 5 lessons about behaviour out of work
HR Magazine: Events manager files £250,000 lawsuit after botched summer party
When workplace events go wrong, the consequences can be serious. Zoe Wigan offers practical advice for HR teams on setting expectations, supporting managers, and creating safer, more inclusive social events.
People Management: HR must protect workplace investigators from the threat of vicarious trauma
Head of Resolution Zoe Wigan shares how to recognise and mitigate this risk for investigators of distressing subject matter.
HR Zone: The BBC’s workplace culture review: An expert’s reaction
Ellie Herriot shares her expert reaction to the BBC's workplace culture review, emphasising the need for everyday accountability to prevent future scandals.
