The Big Listen SHUSH tips from the Samaritans:
- "Show you care
- Have patience
- Use open questions
- Say it back
- Have courage"
Such important listening guidance. It's not just applicable to mental health - it's an accessible guide for managers in this essential skill too. It could equally have been designed as "top tips on how to help your people be their best." It ties in with so many leadership essentials:
- creating a great workplace culture
- giving honest feedback
- having development conversations with someone you think is 'under-performing'
- dealing with a personality clash on the team...
And, as the Samaritans add... you might just save a life too. Great work from the Samaritans.
Samaritans wants to encourage people to listen to the really important things their friends, family and colleagues need to tell them, and to actually devote some time and attention to being better listeners
Related Articles
Mental health awareness week
Compassion based living
Mind the gap
HR Magazine: Half of UK workers faced toxic workplaces
Head of Resolution Zoe Wigan comments on speaking up and creating psychological safety.
People Management: HR must protect workplace investigators from the threat of vicarious trauma
Head of Resolution Zoe Wigan shares how to recognise and mitigate this risk for investigators of distressing subject matter.
Personnel Today: Six ways to kickstart conversations about team stress at work
Rachael Forsberg shares six steps for workplaces properly discussing team stress, as a crucial first step in tackling it.
