What was the most difficult conversation you have had to have in the last week?
- A difficult school parents’ evening?
- Complaining about an appalling meal in a ‘good’ restaurant?
- Raising an awkward issue with someone you care about?
And then, of course, there’re the ones that need to happen at work…
How did you feel about it? How did you approach it? What happened? And did you get the best outcome?
We’ll be exploring challenging workplace conversations - and strategies to navigate them – at 8.45am on 22 November at our free open session.
In this free ‘Challenging Conversations’ course we will:– Explore what makes it difficult– Build tools to give feedback effectively and deliver difficult messages with empathy– Consider and develop the key skills– Look at how to manage your own and others’ emotions intelligentlyWho is this session for?Line managers, supervisors, and human resources professionals who have to conduct challenging conversations.22 November 20170845 – 1100 at WeWork, 1 Fore St, London EC2Y 9DTTo book your free place email enquiries@byrnedean.com
Related Articles
More tips on how to achieve the perfect work-life fit
Are you a segmenter or an integrator?
Diversity & Inclusion - new guidance for employers
HR Magazine: Events manager files £250,000 lawsuit after botched summer party
When workplace events go wrong, the consequences can be serious. Zoe Wigan offers practical advice for HR teams on setting expectations, supporting managers, and creating safer, more inclusive social events.
People Management: HR must protect workplace investigators from the threat of vicarious trauma
Head of Resolution Zoe Wigan shares how to recognise and mitigate this risk for investigators of distressing subject matter.
HR Zone: The BBC’s workplace culture review: An expert’s reaction
Ellie Herriot shares her expert reaction to the BBC's workplace culture review, emphasising the need for everyday accountability to prevent future scandals.
